New Fleet Customer Commitment for after sales

IF you’re running an SME fleet of cars and wondering if you should choose one of the Spanish brand’s cars for your business, then this should put you at ease.

It’s the sort of back up every small business and SME fleet needs: good after sales service at the dealer.

Well, that’s what SEAT is promising with a programme for its Fleet Service Partner dealers that provides 12 fleet customer service and repair standards.

This includes clear, upfront pricing to delivering guaranteed response times as well as providing fleet customer business cars with a free wash and vacuum each time it visits a dealer.

Nigel Griggs, SEAT’s head of aftersales, commented: “We’re serious about the high quality of service drivers can expect from our Fleet Service Partners and want them to be sure that the SEAT network is the best choice for them.

“We are also introducing a new pricing structure to help business car managers stay in control of maintenance budgeting. There are competitive maximum labour rates, plus we guarantee our fleet drivers won’t pay more than £7.50 for a litre of fully synthetic oil or £35 for an MOT with any of our Fleet Service Partners.”

Steve Robertson, Head of fleet and business sales at SEAT added: “Our continuing mission is to become a fleet manufacturer of choice, and I firmly believe that this excellent new 12-point charter reinforces our growing reputation as a company that is, simply, easy to do business with.

“Making sure we treat our fleet customers as individuals, and tailoring our service and support to meet their specific needs, is vital.”