A new automated damage pricing policy is helping to reduce disputes.

At the end of a hire period, if there is damage, notification is made immediately of the cost.

The system improves customer satisfaction says National Car Rental.

“Small businesses can act on the information more quickly and deal with the root cause efficiently,” comments Lorraine Farnon, divisional vice president & UK sales director, National Car Rental.

Visual evidence of damage can also be produced.

Customers inspect vehicles both before and after hire to agree on condition. “Resolving any issues speedily is the key,” says Farnon.