THE small fleet needs for more information via online management reporting and flexibility of invoicing has grown since the end of 2007, reports apd’s Paul Turner.
SMALL businesses increasingly want flexibility of invoicing and online management reporting from leasing companies.
These are similar in nature to those services required by larger companies.
Until recently, the ability of leasing companies to meet these needs was much lower on a list of nine key attributes small- and medium-sized enterprises (SMEs) required from a leasing company.
These findings are taken from our rolling ‘Landmark’ survey of business users during 2007 and Q1 2008.
The biggest mover for SMEs was the ability of a lease company to provide flexible and accurate invoicing, up six places from last year.
This was followed by the SME requirement for greater levels of management reporting, up three places from 2007.
What factors are influencing these changes?
Owners of small businesses place an increasing premium on the accuracy of invoicing. Influencing this opinion were: wrongly calculated rental agreements; inaccurate refurbishment charges; excess mileage and incidental charges for parking fines and congestion charging.