Story: DAVID WILKINS
TOYOTA and sister brand Lexus have a new Fleet Service Charter that promises to put you – Mr business customer – at the receiving end of high standards of service.
It’s been launched – so you and your company car policy should be benefiting from it now.
So what can you expect?
When it comes to the sales process, Toyota and Lexus business centres are promising same-day access to a business manager or sales executive, and loans of demonstrators for up to two days.
They undertake to provide information about the funding options open to business users, and also to put them in the picture when it comes to whole-life costs and tax-related issues such as benefit-in-kind company car tax rates. Requests for quotations will be answered within 24 hours, and there’s a commitment to open and honest communications.
The Toyota and Lexus Fleet Service Charter also promises price transparency for after-sales service. In particular, business customers shouldn’t find themselves being charged more than the National Fleet Service Programme rates for labour, oil and fluids.
Another priority is keeping company car down-time for business customers to a minimum, with promises of short lead-times and an express servicing offer that uses two technicians to turn business customers’ company cars around in less than 90 minutes. There are also collect-and-deliver services and courtesy car options.
Ewan Shepherd, General Manager Toyota and Lexus Fleet Services, said: “Our Fleet Charter makes clear the range of services and commitments we offer our business customers, and shows how we are addressing the issues that are important to them for their company car policy, such as pricing, prompt and professional service and helping them keep their vehicles safe and on the road.
“We are proud of our record in customer satisfaction and the Fleet Charter shows how we are going even further to deliver that among our business customers.”