Search
Close this search box.
Sign up for our weekly Newsletter

Leasing firm Synergy Automotive beats Fortune 500 companies for customer loyalty

Leasing provider Synergy Automotive has a customer loyalty NPS rating that not only outperforms the leasing sector but beats Fortune 500 companies on a global basis
Paul Parkinson and directors Synergy outperforms Fortune 500 companies in world class table
MD, Paul Parkinson with members of Synergy’s sales and client services team

Share

28 September 2018

IF you’re looking for a new leasing supplier for your next business car, then check out Synergy Automotive.

Based in Harrogate, Yorkshire, Synergy is consistently outperforming big household names for customer loyalty. Not only here in the UK, but on a global stage, too.

Since mid 2015, Synergy has maintained a ‘world class’ Net Promoter Score (NPS) of 94 for customer loyalty.

Running a vehicle for business?

Don't leave yourself out of pocket - a guide to what you can claim.

NPS is an index measure which ranges from -100 to +100 and rates customers’ willingness to recommend a company’s products or services.

Colin Tourick, Professor of Automotive Management at the University of Buckingham Business School, said that an NPS of score of 94 was outstanding.

In the leasing sector where Synergy operates, the average score is 52 – and outside the sector – where highest ranking companies include Apple with an NPS of 63 and Netflix at 62.

Professor Tourick added:

“Whether we are comparing Synergy against household brands in the USA or the UK, or against companies in the UK leasing industry, Synergy’s performance is extraordinary and ranks as ‘world class’ and among the very best.”

The leasing broker is the current holder of the Best Medium Leasing Broker Customer Service Award in the Leasing Broker Federation’s awards.

 

Share this article

Facebook
Twitter
LinkedIn
WhatsApp
Reddit
Email

Want more motoring news?

Sign up here for our free weekly serving of motoring.

Sign up here for our free weekly serving of motoring.

Ralph Morton

Ralph Morton

Ralph Morton is an award-winning journalist and the founder of Business Car Manager (now renamed Business Motoring). Ralph writes extensively about the car and van leasing industry as well as wider fleet and company car issues. A former editor of What Car?, Ralph is a vastly experienced writer and editor and has been writing about the automotive sector for over 35 years.

Latest news

Top